Stake Casino Help Desk

Support by email

Registered gamblers are encouraged to contact Stake support services via several communication avenues, including e-mail. This method is suitable for questions requiring a detailed review, with screenshots, e-cheques and other documents attached. The speed of response depends on operator workload and varies from 30 minutes to 3 hours.

The current Stake support email is [email protected]. To solve the problem as quickly as possible, make sure you are as detailed as possible. Send emails from the mailbox linked to your game account.

Hotline

The Stake website does not have a telephone hotline for users from India. So you won’t be able to contact them by telephone. For quick information, Stake casino live support is available. You can also ask your questions through online chat. It is available in both desktop and mobile versions of the website.

Online Chat on the site

This is the easiest, fastest and most convenient way to contact the crypto-portal consultants.

How to contact support

To use live chat, you need to:

1

Visit the Stake website;

2

Log in to the system;

3

Click on the Stake live support icon at the bottom of the screen;

4

Activate the “Messages” tab and click “Send us a message”;

5

Formulate a question and press the send button.

Note: If necessary, you can attach files by using the paper clip button to the right of the message input box.

Most of the time Stake support online answers questions within 5-10 minutes. Keep in mind that consultants only communicate with users in English.

FAQ on the site

The company’s website has a Help Centre section, which contains answers to frequent user questions. There you will find a lot of useful information concerning:

• Opening and setting up an account;
• Deposits and withdrawals;
• Participating in casino games;
• The rules for calculating sports betting;
• Bonus programmes and promotions;
• Cryptocurrency purchases with fiat money;
• The specifics of verification of a gaming account.

As a rule of thumb, the help centre contains answers to 70% of questions. So before contacting support Stake, check the information on the company’s website.

Tips for Contacting Customer Service

Use the guidelines below to get your questions answered as quickly as possible:

• State the issue in detail. The more detailed the problem, the quicker you can get your Stake specialist up to speed.
• Follow the rules of correspondence. If you are communicating with a counsellor by email, please write in the same thread. There is no need to create separate emails, as they will probably be handled by someone else who does not know your previous email history.
• Be friendly. Do not be disrespectful when communicating with staff members. They reserve the right to block the accounts of players who are rude or use profanity.

FAQ